Sydney Catamaran Hire is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Information We Collect
1.1 Personal Information
When you book a charter or enquire about our services, we may collect the following personal information:
- Name and contact details (email address, phone number)
- Booking details (date, duration, number of guests, cruise type)
- Payment information (processed securely by our payment provider)
- Dietary requirements or special requests
- Medical information (only if voluntarily provided for safety purposes)
- Communication preferences
1.2 Technical Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or search terms used
- Device type and operating system
2. How We Use Your Information
We collect and use your personal information for the following purposes:
- Processing Bookings: To confirm your charter, process payments, and communicate booking details
- Service Delivery: To provide the charter service, including catering arrangements and special requests
- Customer Service: To respond to your enquiries, provide support, and handle feedback
- Safety: To ensure appropriate safety measures based on disclosed medical conditions or passenger numbers
- Legal Compliance: To comply with legal obligations, including tax and maritime regulations
- Marketing: With your consent, to send you promotional offers and updates about our services (you can opt-out anytime)
- Website Improvement: To analyze website usage and improve user experience
3. Disclosure of Information
We may share your personal information with:
- Service Providers: Catering companies, payment processors, or other third-party providers necessary to fulfill your booking
- Legal Requirements: Government authorities or law enforcement if required by law
- Business Transfers: In the event of a business sale or merger, your information may be transferred to the new owner
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Security measures include:
- Secure SSL encryption for data transmission
- Password-protected systems and databases
- Restricted access to personal information (only authorized staff)
- Regular security reviews and updates
5. Your Rights
Under Australian privacy law, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or outdated information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a complaint if you believe we have mishandled your information
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@sydneycatamaranhire.com.au or call us.
Your Consent
By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Last updated: January 2026